Driving and Mobility Centre is committed to respecting your privacy.
Your data will be treated confidentially and held securely.

What data do we collect?

We collect personal information (data) about you when you contact us with an enquiry or to arrange an appointment and during the appointment itself. Other personal data may be sent to us by your referrer e.g. DVLA, Motability, or a Health Professional. The data we collect might include your name, contact details, date of birth, information on health conditions or disabilities, licence status, etc. We will only ask for data relevant to the services we provide.

How do we use your personal data?

We may use your data to contact you to arrange or remind you about appointments; to undertake Service User Feedback surveys for those who attend for assessments, helping us improve the services we offer; to respond to your enquiry; to inform the team before your assessment, enabling them to offer you appropriate advice and recommendations following your contact with us, and to include as necessary within any written report.

We have a ‘Legitimate Interest’ in processing your data, as without this data we would not be able to answer your enquiry or conduct your assessment.

We do not use automated decision making or profiling.

We will not use your data for marketing or publicity unless you have given your consent specifically for this purpose.

With whom do we share your personal data?

We will only share your personal data with you, your referrer, your nominated health professional, the DVLA, or someone you have given us consent to share your data with e.g. a family member.

We will not transfer your personal data outside the European Economic Area.

Statistical data that does not identify you as an individual is shared with our funder the Department for Transport, and our accrediting body (called Driving Mobility).

How is your data kept and for how long?

Your data will be held on paper files and electronically on computer.

All data is held securely, either locked in filing cabinets, or password protected on secure servers with security software.

Appropriate measures are in place to protect it from improper access, tampering, destruction, or loss.

Once we have answered your enquiry or completed your assessment your data will be held securely in archive for 7 years, then destroyed.

What rights and choices do you have?

  • To be informed about how your data will be used.
  • To have inaccurate data corrected (just let us know if anything is wrong).
  • To access your data in accordance with UK law. A small fee may be charged.
  • To object to your data being processed.
  • To request that your data be erased, or that processing is restricted.
  • To make a complaint.

If you have any questions about your data and how it will be used, your rights and choices, or you change your mind about what you wish to share with us, or you wish to make a complaint, please contact us on 0117 9659353 and ask to talk to the Centre Manager. Alternatively, you can write to the Centre Manager, at the Contact Us address. We will try to answer your questions or provide you with further helpful information.


From time to time we will review this policy and may update the policy wording appropriately. If there are any significant changes we will make it clear that there have been changes that you will need to read about.